Nella Bar Policy

Terms of Service

Welcome to Nella Bar. These Terms of Service explain the rules and conditions that apply when you visit our website, place an order, purchase our products, or use any part of our online store.

Overview

The terms “we,” “us,” and “our” refer to Nella Bar. Nella Bar operates this website and online store, including all related information, content, features, tools, products, and services offered to you.

Our store is powered by Shopify, which helps us provide our online shopping experience. Any purchases made through this website are made directly with Nella Bar.

Access and Use of Our Website

By using our website, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this website under your supervision.

You agree to provide accurate, current, and complete information when placing an order or communicating with us. You are responsible for keeping any account or login information secure.

Our Products

Nella Bar offers handmade date bars, stuffed dates, and related food products. We make every effort to describe and display our products accurately, but product appearance, color, size, packaging, and presentation may vary slightly.

Because our products are handmade in small batches, natural variation may occur from batch to batch. Product availability, ingredients, flavors, pricing, and packaging may change without notice.

Our products may contain or come into contact with common allergens, including nuts, coconut, sesame, and other ingredients. Please review product descriptions carefully before ordering.

Food Safety and Allergens

Nella Bar products are food items and should be handled, stored, and consumed responsibly. Please follow any storage or serving guidance provided with your order.

If you or someone receiving the product has a severe allergy, please contact us before ordering. We cannot guarantee that products are free from cross-contact with allergens.

Orders

When you place an order, you are making an offer to purchase. We reserve the right to accept, decline, modify, or cancel an order for any reason, including product availability, payment issues, suspected fraud, or errors in product or pricing information.

Please review your order carefully before submitting it. Because our products are made fresh, we may not be able to accommodate changes or cancellations once preparation has started.

Purchases are intended for personal or household use and may not be purchased for unauthorized commercial resale.

Prices and Billing

Prices, discounts, promotions, and product availability are subject to change without notice. The price charged will be the price shown at the time your order is placed, unless an error has occurred.

You agree to provide current, complete, and accurate billing, payment, and contact information. You represent that you are authorized to use the payment method provided and that all charges will be honored by your payment provider.

Pickup, Local Delivery, and Shipping

Depending on availability and location, Nella Bar may offer pickup, local delivery, or shipping. Delivery and pickup times are estimates and are not guaranteed.

We are not responsible for delays caused by carriers, weather, incorrect customer information, missed pickup arrangements, or events outside our control.

Returns and Refunds

Because Nella Bar sells perishable handmade food products, returns and exchanges are not accepted once an order has been picked up, delivered, or shipped.

Refunds may be considered only if an order is incorrect, damaged, or there is another issue that we are able to verify. Please review our Refund Policy for more information.

Intellectual Property

All content on this website, including text, images, graphics, logos, product names, designs, and other materials, belongs to Nella Bar or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, display, publish, or use any content from this website without our prior written permission.

Third-Party Services and Links

Our website may include tools, links, apps, payment services, or features provided by third parties, including Shopify. We are not responsible for the content, policies, accuracy, or practices of third-party websites or services.

If you choose to access third-party links or use third-party tools, you do so at your own risk and should review their policies before using them.

Privacy

Your use of our website is also governed by our Privacy Policy. Because our store is powered by Shopify, certain information may also be processed by Shopify to help provide and improve the shopping experience.

Feedback, Reviews, and Submissions

If you send us feedback, reviews, suggestions, photos, messages, or other content, you allow us to use that content to improve, operate, promote, or display our services, unless prohibited by law.

You are responsible for ensuring that anything you submit is accurate, lawful, and does not violate the rights of another person or business.

Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, availability, promotions, delivery information, or other details.

We reserve the right to correct errors, update information, cancel orders, or make changes at any time without prior notice, including after an order has been submitted.

Prohibited Uses

You may not use our website or services:

• For any unlawful, fraudulent, harmful, or abusive purpose
• To violate any applicable law, rule, or regulation
• To infringe upon our rights or the rights of others
• To submit false or misleading information
• To upload or transmit viruses, malware, or harmful code
• To scrape, copy, or exploit any part of the website without permission
• To interfere with the security or operation of the website
• To harass, defame, abuse, or harm any person or business

We reserve the right to suspend, restrict, or terminate access to our services if we believe these Terms have been violated.

Disclaimer of Warranties

Our website and products are provided on an “as is” and “as available” basis, except where otherwise required by law. We do not guarantee that the website will be uninterrupted, secure, error-free, or that all content will always be accurate or current.

We do not warrant that products will meet every individual expectation, especially where appearance, taste, texture, or presentation may naturally vary due to handmade preparation.

Limitation of Liability

To the fullest extent permitted by law, Nella Bar will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, your purchase of products, or your inability to use the services.

Nothing in these Terms limits any rights you may have under applicable law.

Indemnification

You agree to indemnify and hold harmless Nella Bar, Shopify, and our service providers, affiliates, employees, contractors, and partners from any claims, losses, liabilities, damages, costs, or expenses arising from your violation of these Terms, your misuse of the website, or your violation of any law or third-party rights.

Termination

We may suspend or terminate access to our website or services at any time if we believe you have violated these Terms or used the services in a harmful, unlawful, or inappropriate way.

Governing Law

These Terms of Service are governed by the laws of the jurisdiction where Nella Bar operates, without regard to conflict of law principles.

Changes to These Terms

We may update or change these Terms of Service from time to time. The most current version will always be posted on this page. Your continued use of our website after changes are posted means you accept the updated Terms.

Contact Information

Questions about these Terms of Service should be sent to us using the contact information below.